The Town of Oakville, Ontario, solved a major municipal challenge—slow response times to public claims and infrastructure issues—by implementing AssetPool’s digital inspection and asset management platform.
Manual claims collection and weekly batch submissions
Delays of 1–2 weeks before addressing issues like broken sidewalks, potholes, or catch basin damage
High administrative workload and increased public safety risk
Oakville adopted AssetPool to streamline inspections, automate workflows, and improve response times:
Automated Claim RoutingMaintenance & Equipment Checks
The platform also supports:
Digital maintenance logs for roads, bridges, and stormwater systems
Daily circle checks on vehicles and equipment, improving safety and compliance
Real-Time Inspections
Technicians perform on-site inspections using mobile devices with:
Geo-tagged photos
Time-stamped digital reports
Risk-level classification
Technician e-signatures
Instant Data Sync
Reports are sent directly to the office, eliminating manual data entry and delays.
Resolution times reduced from 1–2 weeks to 1–2 days
Improved safety across public spaces
Administrative burden cut significantly
Faster, transparent communication between crews and office staff
Automatic workflows ensure accountability (e.g., forced photo capture, deficiency reports)
Other municipalities across Ontario can replicate Oakville’s success. By digitizing claims and inspection processes with AssetPool, cities can:
Respond faster to public concerns
Improve safety and compliance
Reduce administrative overhead
Create a centralized, auditable digital record for infrastructure management