Town of Oakville

The Town of Oakville, Ontario, solved a major municipal challenge—slow response times to public claims and infrastructure issues—by implementing AssetPool’s digital inspection and asset management platform.

The Challenge:

• Manual claims collection and weekly batch submissions

• Delays of 1–2 weeks before addressing issues like broken sidewalks, potholes, or catch basin damage

• High administrative workload and increased public safety risk

The Solution: AssetPool

Oakville adopted AssetPool to streamline inspections, automate workflows, and improve response times:

Maintenance & Equipment Checks
The platform also supports:

• Digital maintenance logs for roads, bridges, and stormwater systems

• Daily circle checks on vehicles and equipment, improving safety and compliance

Real-Time Inspections
Technicians perform on-site inspections using mobile devices with:

• Geo-tagged photos

• Time-stamped digital reports

• Risk-level classification

• Technician e-signatures

Instant Data Sync
Reports are sent directly to the office, eliminating manual data entry and delays.

The Results:

• Resolution times reduced from 1–2 weeks to 1–2 days

• Improved safety across public spaces

• Administrative burden cut significantly

• Faster, transparent communication between crews and office staff

• Automatic workflows ensure accountability (e.g., forced photo capture, deficiency reports)

Why It Matters:

Other municipalities across Ontario can replicate Oakville’s success. By digitizing claims and inspection processes with AssetPool, cities can:

• Respond faster to public concerns

• Improve safety and compliance

• Reduce administrative overhead

• Create a centralized, auditable digital record for infrastructure management