The Forkman, a leading forklift sales and service provider, recently integrated AssetPool’s digital inspection software into their operations. This transition has resulted in significant improvements in both operational efficiency and customer satisfaction. AssetPool has streamlined their processes, making it easier for The Forkman to maintain their high standards of service.
1. Centralized Documentation: When The Forkman sends forklifts to external workshops for repairs, all related documents are stored within AssetPool, attached to the specific asset. This includes gas cylinder records, battery repairs, and other crucial documentation. When batteries are replaced, the warranty is stored within AssetPool, with expiry dates clearly set. AssetPool notifies the team when a warranty is about to expire, ensuring they can proactively address potential issues, leading to increased sales opportunities.
2. Enhanced Inspection and Maintenance: AssetPool is used for various processes, including the delivery, rental, sales, and collection inspections of forklifts. This level of detail means that The Forkman can inform clients when parts or batteries are nearing the end of their warranty, allowing for timely replacements and additional sales. Clients who purchase or rent forklifts from The Forkman often continue to rely on them for ongoing service and maintenance.
3. Efficient Training and Implementation: The transition to AssetPool was smooth, with only three admin training sessions required. The AssetPool champion for The Forkman was Chantelle, who then trained the rest of the technicians, ensuring a quick and effective rollout.
Since signing up with AssetPool five months ago, The Forkman has seen a dramatic increase in the number of inspections conducted. In fact, the company doubled their inspections month-on-month during the first three months. This efficiency is a direct result of the intuitive design of AssetPool, which has simplified the inspection process, making it faster and more thorough.
Chantelle, a valued member of The Forkman team, shared her thoughts on AssetPool:
"This app has made my workload so much easier as I can do double the work I would normally do in a day. It makes life easier and everything you need is in your pocket."
She further added:
"This app has made the workplace chaos much less. It is an easy-to-use app that is great for any company. I can now sit and quote my clients the moment my technician leaves the site. This app has also helped us to catch problems even before they actually become problems. It ensures the technicians check every machine diligently as they will not be able to continue to the next point without completing the first one. My clients are also happier that we can send them digital job cards. I can go back to any date and pull a report on any forklift to see what was done."
When asked if she would recommend AssetPool to others, Chantelle replied,
"Absolutely. The improvement this has made in the company is huge. It is user-friendly and really improves the way you work on-site with your assets. It also prevents breakage on assets like vehicles, phones, laptops, etc."
From streamlined documentation and proactive maintenance to enhanced customer satisfaction, AssetPool has empowered The Forkman to operate more efficiently and effectively, driving business growth and improving client relationships.