The Forkman, a trusted name in forklift sales and servicing, has transformed its operations by implementing AssetPool’s digital inspection software. Since going digital, the company has seen major improvements in operational efficiency, inspection accuracy, and customer satisfaction.
Key Benefits of AssetPool for The Forkman
Centralized Asset Documentation
Before using AssetPool, managing records for off-site repairs was time-consuming and disorganized. Now, every document—whether it’s a gas cylinder log, battery replacement, or repair record—is digitally attached to the correct forklift asset.
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Warranty Management: When a forklift battery is replaced, the warranty is uploaded with a clear expiration date. AssetPool sends automated reminders when warranties near expiry—boosting after-sales opportunities and client service.
Improved Forklift Inspections and Maintenance
The Forkman uses AssetPool’s forklift inspection software for all major operational workflows:
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Delivery inspections
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Rental readiness
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Sales assessments
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Post-service collection inspections
This consistent, detailed process allows their team to inform customers when parts or warranties are close to expiring—generating additional service revenue and building trust.
“This app has made my workload so much easier as I can do double the work I would normally do in a day. It makes life easier and everything you need is in your pocket.”
— Chantelle, The Forkman
Seamless Onboarding and Team Training
Rolling out the system took just three admin training sessions. Chantelle led the charge, quickly training technicians across the company.
As a result, The Forkman doubled their number of inspections month-over-month for the first three months—a direct reflection of AssetPool’s user-friendly interface and streamlined inspection flows.
“This app has made the workplace chaos much less. It is an easy-to-use app that is great for any company. I can now sit and quote my clients the moment my technician leaves the site.”
— Chantelle, The Forkman
She adds:
“This app has also helped us catch problems before they actually become problems. It ensures technicians check every machine diligently, as they can’t move to the next step without completing the first. My clients are happier because they now receive digital job cards.”
Real-Time Reporting and Service Transparency
From customer quoting to backdated reporting, AssetPool empowers The Forkman with full visibility over their fleet. Their technicians can’t skip steps, ensuring quality control across every machine they inspect.
“Absolutely. The improvement this has made in the company is huge. It is user-friendly and really improves the way you work on-site with your assets. It also prevents breakage on assets like vehicles, phones, laptops, etc.”
— Chantelle, on recommending AssetPool
Results at a Glance
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2× inspections within the first 90 days
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Reduced paperwork and eliminated manual job cards
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Improved client satisfaction with instant reporting and quoting
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Increased warranty-driven service upsells
AssetPool’s forklift inspection software has given The Forkman the tools to deliver faster, more accurate service, while scaling operations and strengthening client relationships.
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