Crosstate Auctioneers, a leading vehicle auction company in South Africa, has significantly improved its inspection and asset tracking processes using AssetPool’s digital inspection software. In partnership with WesBank, one of South Africa’s top finance houses, Crosstate has used this technology to unlock new opportunities and strengthen its competitive edge in the automotive industry.
Before adopting AssetPool, Crosstate Auctioneers faced several operational challenges:
Inconsistent vehicle inspections
Limited tracking of asset condition
Manual reporting that hindered accountability
With the implementation of AssetPool’s smart inspection platform, Crosstate Auctioneers digitized every step of their vehicle recovery and auction process.
When WesBank shares vehicle details, Crosstate’s admin team registers them using QR code tagging.
Technicians receive job assignments directly on their mobile devices, reducing miscommunication and admin delays.
Technicians locate and inspect each vehicle on-site.
Checks include missing items (spare wheels, jacks, triangles), damages, and defects like bald tires.
All data is logged through AssetPool’s mobile inspection app in real-time.
Once vehicles are recovered and brought to the yard, senior technicians perform a final inspection to estimate repair costs and prepare them for auction.
AssetPool’s barcodeless scanning and digital signature capture features ensure full documentation and traceability.
Contact persons at recovery sites digitally confirm vehicle condition at handover.
Since implementing AssetPool, Crosstate has seen tangible business growth:
Within one year, they expanded from handling only commercial vehicles to managing all vehicle types financed by WesBank.
This operational boost led to increased revenue and stronger stakeholder relationships.
Nicolene Portrita from Crosstate shared her feedback:
“Thank you for your early session. We are making headway on the project. They enjoy the reports that come out.”
Unlike competitors such as Dealers Online, Crosstate now delivers detailed digital inspection reports to clients. This transparency builds trust and played a key role in securing exclusive contracts with WesBank.
To ensure a successful rollout, AssetPool provided on-site training sessions. In just four months:
Crosstate inspected and processed 72 vehicles digitally
Staff adapted quickly thanks to the user-friendly interface
Improved Operational Efficiency
Streamlined inspections and job assignments using QR codes and mobile checklists
Enhanced Accountability
Digital signatures and automated reports ensure traceability at every stage
Increased Revenue
Expanded services and contracts with WesBank drove new income streams
Market Differentiation
Professional, shareable reports give Crosstate an edge over competitors
Seamless Adoption
On-site training and support helped employees transition smoothly
Scalability
The platform supports Crosstate’s growing vehicle volume with ease
By partnering with AssetPool, Crosstate Auctioneers has digitized its operations, improved efficiency, and enhanced client trust. With scalable tools for vehicle inspection, asset tracking, and reporting, Crosstate is now positioned as a top-tier auction partner for major financial institutions.